Terms and Conditions

100% Satisfaction Guarantee:

We want you to be 100% satisfied with your purchases. If for any reason you need to return or exchange a product within 30 days of purchase, please call Customer Service at (888) 887-9473 for return authorization number (RA#). Packages without RA#'s clearly and visibly marked on the outside of the package will be refused. All returns must be shipped prepaid, in manufacturer's original packaging, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit. Most chemicals and many special ordered products are not returnable. This policy may be altered for special circumstances.

All contract items are identified with the GSA logo (). All others are open market items.

Stanley Supply & Services makes no representation of warranty, express or implied and disclaims any express or implied warranty, including warranties of merchantability and fitness, arising out of or in connection with the sale, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

In no event shall Stanley Supply & Services be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This guarantee gives you specific legal rights, and you may also have other rights, which vary from state to state.

Stanley Supply & Services' Lifetime Guarantee: If any Jensen brand hand tool does not measure up to your quality requirements or fails to give you complete satisfaction, simply return it to Stanley Supply & Services postpaid and we will replace it FREE OF CHARGE. This is in addition to the absolute 100% Satisfaction Guarantee on all products purchased from us.
Pricing: Pricing shown is current catalog pricing, less applicable GSA schedule discounts, and is subject to change without notice. In the event that this product is on promotion, or your account is subject to a special pricing schedule, the actual price charged to your account will be reflected on your order acknowledgement.
Back Orders: If an ordered item is out of stock, you will be contacted and we will advise you of the anticipated shipping date. At that time you have the option of canceling your order if you do not wish to wait.
Payment Options: Orders may be charged at Net 30 terms to an existing Stanley Supply & Services open account in good standing, or to your Government Credit Card.
Taxes: Sales taxes will not be charged for orders shipping to applicable Federal Agencies.

Flexible and Convenient Shipping Options

Free Shipping: Stanley Supply & Services pays best surface charges to any single destination in the continental US. AK, HI, PR, APOs & FPOs are shipped via 4th class mail. Exceptions: certain shipping containers, workbenches and chairs.

Shipping Information: Orders for in-stock products placed from the Stanley Supply & Services Web site that are received by 4:00pm MST Monday - Friday (except holidays) will be shipped within 24 hours via best method for established accounts or authorized credit card payments. Most orders ship on the same day.
Emergency/Expedited/Overnight/2-Day Shipping: Stanley Supply & Services can accommodate your requests for express shipping. Place your order by 2pm Mountain Standard Time to ensure that orders for in-stock items can ship that day. Express shipping charges will be added to your invoice.
Urgent Requirement: Clause I-FSS-140-B applies. Agencies can contact contractor to possibly affect a faster delivery.

Minimum Orders: No minimum order requirement for Free shipping and handling.

FREE Stanley Supply & Services Technical Support: Our specially-trained Technical Support staff is thoroughly familiar with our products and will be happy to answer your questions, offer applications assistance, or recommend solutions and products to meet your specific needs... before and after your purchase.
E-mail: Tech Support Sales
Phone: 888-866-5487
Mon.-Fri., 6:00am-4:0pm MST

Privacy Policy Statement: This is the web site of Stanley Supply & Services, Inc.
Our postal address is 7815 S. 46th Street, Phoenix, AZ 85044
We can be reached via e-mail
Or you can reach us by telephone at 602-453-3169

We collect only the domain name, but not the e-mail address of visitors to our Web page, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by writing to us at the above address or email govt@stanleyworks.com. In addition, you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by writing to us at the above address, e-mailing us at govt@stanleyworks.com, or by phone at 602-453-2667.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected writing to us at the above address or Phone 602-453-2667 or e-mail: govt@stanleyworks.com.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.