Payment  Back to top

We accept Visa, Mastercard, Discover, or American Express. Net 30 day terms are extended to customers with an opening order greater than $200.00 and approved credit. To request terms, please fax 3 trade credit references and a bank reference to our Credit Department at 978-688-7532 or you can request terms by filling out our credit application. Send your remittance to:

Stanley Supply & Services, Inc.
Dept CH 10655
Palatine, IL 60055-0655

Taxes  Back to top

Applicable sales tax will be added to all orders. If you are exempt from sales tax, please provide a signed exemption certificate based on your shipping address location with your order. You may fax your certificate to 866-308-8659.

Government Sales  Back to top

Stanley Supply & Services sells to government agencies throughout the world and we are experienced with the various federal, state and local regulations. We also participate in the GSA Smart Pay program. Please call 1-888-887-2285 to place an order.

International Customers  Back to top

Stanley Supply & Services welcomes its global customers. Payment methods include: certified checks, bank drafts, wire transfers, or irrevocable letters of credit. Proforma invoices can be sent on request. Please call 1-602-453-2502 to place an order.

Warranties  Back to top

All warranties are manufacturer warranties unless otherwise noted.

Pricing  Back to top

All prices are in U.S. dollars. Catalog prices are current at the time of publication and are subject to change without notice. Volume and quantity discounts may apply; please call your Customer Support Representative for more information.

Returns and Exchanges  Back to top

We want you to be 100% satisfied with your purchases. If for any reason you need to return or exchange a product within 30 days of purchase, please call Customer Service at 1-888-887-9473 for the correct return address for your area and a Return Authorization Number (RA#). Packages without RA#s clearly and visibly marked on the outside of the package may be refused. All returns must be shipped prepaid, in manufacturer's original packaging, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit. Most chemicals and many special ordered products are not returnable. Returns may be subject to a restocking charge. This policy may be altered for special circumstances. Click here to fill out the form.

Note: Charges for calibration services are not refundable. In no event shall Stanley Supply & Services be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered in this catalog or by other means.

Shipping Liability  Back to top

All items purchased from Stanley Supply & Services are shipped FOB origin. This means that the title and risk of loss for all items pass to you at the moment we deliver them to the carrier. As the owner of these goods, you must file any claim on freight which is lost or damaged en route to the destination. Questions related to actual freight charges should be directed to a Customer Support Representative. Overweight, oversized or hazardous items will be subject to carrier surcharges or add-on fees.

In no event shall Stanley Supply & Services be liable for any claim for incidental or consequential damage arising out of or in connection, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.

A small number of products are not available for shipment overseas, while others may be available at a higher price. Contact International Sales for more information.

Stanley Supply & Services makes no representation of warranty, express or implied and disclaims any express or implied warranty, including warranties of merchantability and fitness, arising out of or in connection with the sale, manufacture, delivery or use of any product offered in this catalog or by other means. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Jensen's Lifetime Guarantee  Back to top

If any Jensen brand hand tool does not measure up to your quality requirements or fails to give you complete satisfaction, simply return it to Jensen postpaid and we will replace it FREE OF CHARGE. This is in addition to the absolute 100% Satisfaction Guarantee on all products purchased from Jensen.